Landlord-Tenant Mediation Program



Program Purpose:  During “mediation,” a neutral third person called a “mediator” helps people discuss and try to resolve disputes.  The purpose of mediation during the eviction moratorium is to help landlord and tenants find solutions to the problems between them.  Problems of non-payment of rent can be solved with the Rental Housing Stabilization Program (RHSP).  Other landlord-tenant disputes can be solved by compromise and agreement.

Through December 20, 2020, Vermont landlords and tenants can use free mediation services to work through and solve disagreements. This program is available virtually through an online platform such as Zoom. Participants will have access to a free professional mediator.  The mediator will conduct the mediation online. A list of participating mediators, along with a short bio, can be found in the application.

Program Process: A Program Application is filled out and signed by the Landlord and Tenant. The completed application is submitted to



  • The application must be filled out and signed by both parties (landlord and tenant).
  • Parties must indicate an ability to participate in the mediation on an online platform (most likely Zoom).

Incomplete Application:

1.         An application signed by only one party is considered incomplete and will not be assigned a mediator.

2.         You will be contacted by Vermont Legal Aid or Vermont Landlord Association for help to complete the application.

Complete Application:

  1. A mediator is assigned based on the preferences indicated in the application. 
  2. The Program will send an email to introduce the mediator to both parties or their attorneys (if applicable).  The email will provide instructions and forms.  Please note that many forms provided to you by the Program are for use between the parties and mediator and are not to be returned to the Program.  Forms attached to the email will include:
    1. Mediation Statement Form
    2. Mediation Attendees Form (i.e. who is going to participate in mediation)
    3. Information sheet about various eviction moratoria, basic landlord-tenant law (access statute, warranty of habitability, and reasonable accommodation/modification requests), as well as an outline of all programs that can help the parties (Rental Housing Stabilization Program/Back Rent, Money to Move, Utility Programs).
    4. Online Mediation Guide and Steps for Participants


  1. Once the mediator is assigned and introduced, you will work with the mediator to set the schedule. You will set deadlines for required documentation and other items needed for your mediation.  You will need to sign a Mediation Agreement.
  2. The Parties mediate their issues and/or dispute.
    1. You and the mediator can structure the mediation in a way that suits you.
    2. If issues are resolved, you will create and sign a Settlement Agreement
  3. After the mediation is done
    1. The mediator returns the Mediation Report to the Program along with an invoice for services.  The Program pays the mediator.
    2. The Program will send you (the landlord and tenants) a mediation evaluation form to fill out.  The evaluation helps provide an assessment of the usefulness of the program and the mediators.

Mediation Program Application

Mediator Biographies 


PDF Document

Rental Housing Stabilization Program


Program is Available Now - 7/13/2020

Apply through the Vermont State Housing Authority Website


Program Details

A short video about the program: 

In order to apply as the Landlord, you will need to submit the Landlord Certification, a W-9, and a direct deposit authorization to

For fastest processing of applications - submit in one email:
  1. Tenant Application
  2. Landlord Certification
  3. Landlord W-9
  4. Landlord Directo Deposit form and information

Looking for Mortgage Assistance Program?  Visit Vermont Housing Finance Agency.

PDF Document

RHSP Stipulation and Dismissal Forms

PROGRAM CLOSES DECEMBER 22, 2020 at 4:30pm

If you have a pending Eviction Case, you can participate in a RHSP Program by submitting a Stipulation, W-9, and Direct Deposit Form to the VSHA.  Please contact us to obtain a copy of the Stipulation form. 

If you have a pending Court case and the tenant is not being responsive and you wish to receive 100% of the rent, there is a Motion to Dismiss form that you can submit to the VSHA for full payment, along with the W-9, and Direct Deposit Form.  The Motion to Dismiss also is filed with the court in your court case.  

These two sets of forms are submitted a bit differently than the regular RHSP.  If you are interested in using this process, please email us ( and we will give you submission instructions.

PDF Document

Court Eviction Status - 2/3/2021

The Legislature passed S.333, which created a temporary stay on all eviction actions in the State of Vermont.  The end of the stay tracks the State of Emergency, and will end 30 days after the end of the State of Emergency.

Currently (as of 2/3/2021) the State of Emergency is through February 15, 2021 which means that the eviction stay will end on March 15, 2021.  If the State of Emergency is extended, the stay will also be extended.

The stay does not prevent you from sending termination notices to your tenants or from filing with the court.  Once a case is filed with the court, it is automatically stayed until the date described above.

If you have questions on sending a termination notice or regarding the eviction status, please call us at 802-985-2764.

Landlord Town Hall - Franklin & Grand Isle Counties (7/21)

Franklin Grand Isle Community Action is hosting an

Online Town Hall for local landlords

On Tuesday July 21st

From 5:30 - 6:00


Landlords can Join us for more information about these programs:

 The Rental Housing Stabilization Fund

Will help pay the rent arrearages that your tenants accrued as a result of the pandemic.

 Rapid Resolution Funds

Will help new tenants made homeless by the pandemic lease your vacant units.

 The Re-Housing Recovery Fund

Will make available grants up to $30,000 to help you bring blighted, vacant, or otherwise

not in compliance units back on the market.


 The meeting will be held on Zoom.

Join Zoom Meeting:

Meeting ID: 916 0653 2534 and Password: 8rerbC

PDF Document